Terms of service

Last updated: September 2026

1. Overview

These Terms of Service govern your use of the Wholesale Warehouse SA website and the purchase of products through our store. By visiting or purchasing from our site, you agree to be bound by these terms. Please read them carefully before placing an order.

Wholesale Warehouse SA reserves the right to update or change these terms at any time without prior notice. Continued use of the site following any changes constitutes acceptance of the new terms.

2. Eligibility

By using this site, you confirm that you are at least 18 years of age and are legally capable of entering into a binding agreement. Wholesale Warehouse SA cannot be held responsible for use of this site by persons under the age of 18.

3. Products & Services

  • All products are subject to availability
  • We reserve the right to limit quantities, discontinue products, or change product descriptions at any time without notice
  • Colours, textures, and scents may vary slightly from batch to batch due to natural or manufacturer variations
  • Many of our products are intended for professional and trade use only
    • please ensure you understand the product before purchasing

4. Pricing & Payment

  • All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable
  • Wholesale Warehouse SA reserves the right to change prices at any time without prior notice
  • Payment must be made in full before any order is processed or dispatched
  • We accept payment via the methods listed at checkout

5. Orders & Processing

  • Orders are processed within 1-3 working days after payment is confirmed
  • Once an order has been placed and paid for, changes may not be possible - please contact us immediately if you need to amend your order
  • Wholesale Warehouse SA reserves the right to cancel any order at its discretion and will issue a full refund in such cases

6. Shipping & Delivery

Delivery is carried out via The Courier Guy, PUDO, and Pargo. Please refer to our full Shipping Policy for detailed information on delivery times, rates, and collection options. Wholesale Warehouse SA is not liable for delays caused by courier services or circumstances beyond our control.

7. Returns & Refunds

All returns and refunds are handled in accordance with our Refund & Returns Policy. Please review this policy before making a purchase. By placing an order, you agree to the terms outlined in our refund policy.

8. Intellectual Property

All content on this website - including text, images, logos, and product descriptions - is the property of Wholesale Warehouse SA and may not be reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Wholesale Warehouse SA, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website or products
  • Errors or omissions in product descriptions
  • Unauthorised access to your personal data
  • Any third-party conduct related to your use of our services

10. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of the South African courts.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

  • Email: sales@wholesalewarehouse.co.za
  • Telephone: 071 578 7779
  • WhatsApp: +27 66 287 4564
  • Address: 7 Edward Place, Ballito, 4399, South Africa