About Wholesale Warehouse SA

Ordering

Is there a minimum order quantity (MOQ)?
No - there is no minimum order quantity. You are welcome to order any quantity that suits your needs.

Do you welcome resellers and dropshippers?
Yes, absolutely. Resellers and dropshippers are welcome to order from Wholesale Warehouse SA. No special account is required.

How do I place a bulk order or enquire about bulk pricing?
For bulk orders and bulk pricing enquiries, please contact us directly via email or WhatsApp. Our contact details are on our Contact page.

Do you offer private label or custom labelling?
We currently offer private label or custom labelling services.

Payment

What payment methods do you accept?
We accept all payment options via Payfast at checkout, or direct EFT (Electronic Funds Transfer) payments. Our banking details will be provided on your invoice or payment can be made directly via checkout on our website. Please note, only once payment clears will orders be processed.

When will my order be processed after payment?
Orders are only processed once payment has reflected in our account. Please note that EFT payments can take up to 2 business days to clear depending on your bank. We recommend using an instant payment method where possible to avoid delays.

Delivery

How long does handling and dispatch take?
Once payment has reflected, orders are handled and prepared for dispatch within 1 to 3 business days.

How long does delivery take?
Delivery typically takes 2 to 3 business days after dispatch, depending on your location within South Africa.

Please note this does not apply to bulk purchasing or clients requesting samples made to order.

How will I know my order has been dispatched?
Once your order has been dispatched, you will be notified with your tracking details so you can follow the progress of your delivery.

Collection

Is collection available?
Yes - collection is available once your order is ready. We will notify you with the relevant details and contact information once your order has been prepared and is ready for collection.

Returns & Complaints

What do I do if my order arrives damaged or incorrect?
Please contact us within 24 hours of delivery with photos of the damaged or incorrect items and your order number. We will investigate and resolve the matter in accordance with our Refund Policy. We encourage all customers to opt for courier insurance upon quotation sent, or if collecting, to personally opt for insurance on your order.

Essential Oils & Fragrances

Can I request a sample before placing a bulk order?
Please contact us directly via email or WhatsApp to discuss sample requests. Our contact details are on our Contact page.

Do scents vary between batches?
Yes - slight variations in scent, colour, and viscosity between batches are normal and expected. Wholesale Warehouse SA is a supplier and not the manufacturer of products, and batch variation is an inherent characteristic of natural and fragrance ingredients. We strongly recommend testing small batches before full production.

Packaging Products

Are the perfume bottles sold with pumps, caps, or sprayers included?
Please refer to the individual product listing for details on what is included. If you are unsure, feel free to contact us before placing your order. Bottles that are advertised on our website regarding perfume bottles are standard with lid, pump and bottle as per image.

Documentation

Do you supply Safety Data Sheets (SDS) and Certificates of Analysis (COA)?

Yes - where available, Safety Data Sheets (SDS) and Certificates of Analysis (COA) are supplied with our products upon successful purchase. IFRA compliance documentation is also available for applicable fragrance and essential oil products. Please contact us if you require specific documentation for a product. Note this is applicable to Fragrance Oils, Essential and Carrier Oils, Cosmetic Butters and Natural/Organic products.